Information Technology Services

At your service

Follow these steps to quickly resolve your issue at the IT Services Portal.

1. Visit the IT Services Portal.
2. Check to see if the knowledge base has the answer to your question.
3. If you can’t resolve your issue with the knowledge base, submit a ticket.
4. Track the progress of your ticket.

Students

• MyTRU
• Network account
• Campus wifi
• Email access
• Microsoft 365

Employees

• Applications and Systems Access Request (ASAR)
• Digital signature
• Wireless
• New employees
• Move requests

Security

• Tips for safe computing
• Protect your identity
• Awareness sessions
• Desktop security tools
• Phone security

Media Services

• Equipment loan out
• Equipment maintenance and repairs
• Audio conferencing
• Multimedia classrooms and video conferencing

Network and Technical Services

Responsible for server support, network firewalls, email, printing, learning management systems, installation and repair of telephones, installation of data lines and data communications equipment, local area networks, wireless networks, media services.

Enterprise Systems

Coordinates software development, maintenance and acquisition. Responsible for integration of core student and business systems and maintaining a high performance enterprise data architecture. Administers core systems including student, finance, human resources, fulfilment, eServices, portals and TRU's website.

Client Services

First point of contact to address questions and concerns about computer systems and applications. Installs and maintains computers, printers, software and other peripherals. Ensures desktops are replaced in the appropriate life cycle.

IT Services Administration

Collaborates with TRU stakeholders and ITS management, communicates ITS plans, addresses organization and budget requirements, manages the project management office, oversees the information security office.